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Inspire Visitors Through PIE and TALK

Explore how to inspire visitors through PIE and TALK, also known as two-way, participatory, and dialogic interpretation. You will get fresh ideas from Dr. Jacquie’s examples, have a chance to share strategies among your team, be encouraged to relate the content to your own site, and receive follow up coaching with Dr. Jacquie.

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Inspire Visitors Through PIE and TALK

Program Overview

10 Hours

Virtual or In-person

No pre-requisite

Up to 15 participants


Workshop 1 (Half-day)

In the first workshop,  we will dig into the PIE model - Participation. Information. Encouragement. Together, we will look at each slice of PIE in detail, and consider the whole PIE as a planning framework. Then we’ll use the PIE model to analyze a sample interpretive program and talk about how the PIE model could be used at your site. In the Encouragement section we will address ways to inspire visitors to take actions at the site, actions after leaving the site, or to a change in their being.

Workshop 2 (Half-day)

In the second workshop, we will explore Dialogic Interpretation using the TALK model - Talk Types, Ask Great Questions, Lead with Facilitation Techniques, and Keep on Inspiring. We will discuss how to increase your visitors’ level of participation through dialogue, improve the questions you ask, make dialogic interpretation fun and engaging, and overcome common obstacles, such as silent participants, visitors who talk too much or staff reluctance to try new techniques.

Keep On Inspiring

In the Keep on Inspiring section, we will cover ways to keep your staff/volunteers and organization inspired, in addition to inspiring your visitors. The last section will include ideas for encouraging ongoing feedforward between team members, and ways to report to management on the successes of participatory and dialogic interpretation.


The training course will be followed by two hours of coaching with Dr. Jacquie to help you further develop your ideas for using PIE and TALK techniques at your site. We could hold a virtual session after your team has had time to digest the course content, hold a session after your team has had a chance to try some of the ideas at your site or set up a virtual meeting between you as the supervisor/manager and Jacquie only. We will discuss the best coaching option for your site.

Note: This course is longer and goes into more detail than the Just PIE or Just TALK sessions, providing you the opportunity to tailor the conversation to your situation and receive more follow up coaching with Dr. Jacquie. Combining PIE and TALK into this one course also ensures more holistic discussion addressing participatory and dialogic techniques simultaneously.



"Jacquie rocked it by using the chat for engaging her audience. She models what she teaches!”
Illustrated hot air balloon with the word 'Inspiration' written on it.


1 / Level-up your team

After participating in the PIE and TALK workshops, your staff/volunteers will be trained in the latest visitor-centred techniques for interpretation and guiding (AKA two-way, participatory and dialogic interpretation.)

2 / Plan more inspiring programming

Using ideas from the workshops, your staff/volunteers will be inspired to modify their communications with visitors to be more focused on two-way interactions. Their comfort level with talking about all subjects will be increased.

3 / Get the support you need

Through the follow-up coaching sessions, you and your team will be supported in their efforts to try new or different techniques in their interpretation.

10 hours training and coaching for up to 15 participants*


* Reach out to discuss larger groups

**Add in the cost of travel expenses for Dr. Jacquie for face-to-face training. 
Prices in USD or CAD depending on the location of the training/coaching.


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Important Information

Certificates of Completion will be provided digitally to all participants who fulfill the requirements.

Online training is offered online on your own time, through the Miro whiteboard. Other courses and coaching are offered virtually (at scheduled times, via  Zoom/other and or face-to-face. Additional costs required to cover travel for face-to-face training.     

Dr. Gilson’s Inspired to Inspire paperback book copies may be bulk ordered and mailed directly to your site for a discounted rate of $39.99 per copy, plus shipping (the regular cost is $54.99 plus shipping). Digital copies of Inspired to Inspire may be purchased as part of your training for a cost of $4.99 per person.

Please see the attached infographic for more details on PIE and TALK. 

Prices in USD or CAD depending on the location of the site/organization.

Booking fees added by Eventbrite for credit card payment processing.



Start inspiring today.

Contact Dr. Jacquie to discuss setting up coaching & training just for your site.

Tel: (403) 609-8594

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